Do you know what is BPO?? What are the advantages for a company??
BPO is Business process outsourcing, when a company hires some another company in order to do its work process, it is called the process is being outsourced. For ex. an insurance company can hire some another company to do its janitorial or landscaping works with more efficiency and in a stipulated time because the hired company is specialized in doing that work. Outsourcing of work is done with the view that,
A) It saves cost of the company.
B) Work is performed efficiently and within a given time frame.
C) Work can be done from any geographical location.
D) Hiring more skilled and person of specific knowledge.
Call center is a part of BPO operation, where calls are received and made for CRM (Customer Relationship Management), either to resolve customer queries or to remind him for payment or to educate them about new schemes and offers of the company or for sales up gradation.
Business Process Outsourcing includes the following areas and a lot more
=>Back office operations outsourcing
=>Customer Relationship Management outsourcing
=>Call Centers and telemarketing
=>Tele-servicing and product support outsourcing
=>Payroll maintenance outsourcing
=>Finance / Accounting/billing outsourcing
=>Human Resources outsourcing
=>Logistics Management outsourcing
=>Supply Chain Management outsourcing
=>Medical transcription outsourcing
=>Back Office Operations outsourcing
=>Insurance Claims outsourcing
=>Processing Legal database maintenance outsourcing
A very huge part of human resources is being directed towards Call Center and BPO field. It is a fast growing field and a relatively very easy field to enter. At present day it handle customer service, process insurance claims, loans, bookings, credit card bills and a lot more services. Now a days home-based call center is coming, it’s a new up coming industry in this field of Outsourcing. Multi National Company only needs good customer service it’s not important whether you are doing form home or office. If you provide good service then you can do it form your home. Only important thing you have right outsourcing project in your hand. So start finding proper project which you can do form home. It’s a new up coming industry, so if you have good project in your hand then it helps your life.
Finance & Accounting Outsourcing: Finance & Accounting Outsourcing are fast growing sector. Accounts payable, followed by accounts receivable, were the F&A functions most companies chose to outsource. Transactional relationships include accounts payable and receivable, tax, payroll, internal audit, and fixed assets are the part of this type of Outsourcing. Procurement outsourcing is an emerging area as more and more firms are seriously investigating this option. Procurement outsourcing, like the other outsourced jobs provides reductions in operational costs and also impacts third-party expenditures.
The main thing of this type of Outsourcing job is you can get this type of project as a home based Outsourcing job.